Rules update: Loot restoral, Loot distribution, Help with Quests

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Requesting GM assistance for bugged quest

When unable to complete a quest due a bug, help can can be requested by contacting a GM using the in game tickets.

While the following template is not obligatory to use, please provide as much details as possible about the encountered issue so that our support team can understand the situation better.

• Quest name

• NPC/Object/Item name

• Encountered problem

• Expected behavior

Depending of the situation, not all help requests will be met with GM assistance. In some situations players will be requested to open a bug tracker report and wait for a fix from our development team.

[What was changed] For better visiblity, removed the wall of text that belongs to FAQ support and clarified that you actually need to tell us what's broken for us to help and we can't always help.

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Item restoral

If a item was destroyed, sold to a vendor and can't be bought back or lost because of a bug: you can open an in game ticket from the character that had the item and request a restoration. Please state the name of the item in the ticket.

The following situations will be reviewed case by case depending of the logs availability or abuse potential and the restore request will not always be granted:

• Item was never looted

• Item is below blue quality

• Item was lost more then 6 months ago.

[What was changed] Our logs are better now, so instead of hard no for some casses , now its if we can help, we will help. If we can't help, sorry.

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Loot distribution issues

Ninja-looting. We will not be involved in most inter-player disputes on loot. However, there are some occasions where we will investigate and assist:

• If you are in a group or raid, and the loot rules are clearly defined in game, prior to the raid beginning, and those rules are not followed when the time comes to receive loot. You may open a ticket for investigation.

• If the loot rules were not defined at the start of the dungeon, and a player roles on a Bind On Pick Up item they can't equip. You may open a ticket for investigation.

• If the loot rules were not defined at the start of the dungeon, and the leader changes loot settings right after the boss kill so they can take the items. You may open a ticket for investigation.

Items will be redistributed only in the case of loot that is assigned to the wrong person by a Loot Master or mistakenly looted by a party member.

Loot redistribution is done only during the period of 7 days after it happened.

The character who has the item in their inventory needs to open a ticket and make a request for an item transfer between two characters. The raid leader needs to also open a ticket to confirm the story.

While the following template is not obligatory, please provide a clear description of who has what, where its supposed to go and what happened.

• Item name

• Master Looter name

• Character that has the item name

• Character who should receive the item name

• Transfer Reason

[What was changed] To keep the vibe friendly, we will get more involved into casses were people take items that will bind to them and they can't equip or master looter shenanigans. Don't expect us to deal with situations: My healer paladin rolled on my tank item, the mage had a obvius upgrade but he still rolled for the item, x roll on the alchemy recipe for his alt. Discuss before hand those kind of situations. Keep in mind: Off specs are a things, alts a things, transmog is a thing. We will continue to monitor the situation and see how it develops.