Please clarify a troubling account suspension issue. Thank you

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Yzzzzzz
Posts: 4

Please clarify a troubling account suspension issue. Thank you

Post by Yzzzzzz » Thu Apr 25, 2024 12:47 pm

My friend's account was banned for one month yesterday, possibly because he sent potions to some members of the guild through the auction and mailbox system. We have appealed but have not received clear feedback. We are puzzled by the reason for this account suspension, so we apologize for using forum resources to provide feedback again.
Please allow me to describe the situation before the account ban. We are a team passionate about World of Warcraft, with about 30 members, who have been on the Turtle server for almost a year. While following the rules of the Turtle server, we organize RAID activities through wishing and DKP. One team member, after nearly half a year of MC RAID activities, finally assembled the Bindings of the Windseeker on April 22rd and went to Silithus with team members to complete the mission and obtain the legendary weapon. Because of the need to complete the mission that day, team members persisted until late at night (East Asian time, early morning), and our team, due to its small size, did not smoothly kill the four Death Knight bosses in Naxxramas. This team member who obtained the legendary weapon, out of sincere gratitude for other members who persisted until late at night and to help kill the four Death Knight bosses, spontaneously purchased some potions through the auction house and sent them to members. There is no involvement in any RMT transactions here, only sincere friendship and dedication.
We sincerely hope that the Turtle server team can consider the difference between the genuine gesture of gratitude and RMT mentioned. We are a small team, and the ban of one account has a significant impact on us. Thank you turtle_in_love_head

Yzzzzzz
Posts: 4

Re: Please clarify a troubling account suspension issue. Thank you

Post by Yzzzzzz » Thu Apr 25, 2024 12:55 pm

Here is some evidence. The image below shows our guild's DKP system. All our activities are based on DKP(TAQ NAXX) and wishing(MC BWL), with no involvement of RMT. The game ID of the banned account is 'Euphrates' as shown in the image.
Image
Last edited by Yzzzzzz on Thu Apr 25, 2024 1:19 pm, edited 1 time in total.

Yzzzzzz
Posts: 4

Re: Please clarify a troubling account suspension issue. Thank you

Post by Yzzzzzz » Thu Apr 25, 2024 1:14 pm

The second piece of evidence is a screenshot of the April 22nd MC RAID event Wish System. I have translated the wishes into English. Among them, Euphrates ID wished for Bindings of the Windseeker from Baron Geddon, and obtained this item during the RAID event.
Image

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Pepesmite
Posts: 786
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Re: Please clarify a troubling account suspension issue. Thank you

Post by Pepesmite » Thu Apr 25, 2024 1:21 pm

Yzzzzzz wrote:
Thu Apr 25, 2024 12:47 pm
My friend's account was banned for one month yesterday, possibly because he sent potions to some members of the guild through the auction and mailbox system. We have appealed but have not received clear feedback. We are puzzled by the reason for this account suspension, so we apologize for using forum resources to provide feedback again.
Please allow me to describe the situation before the account ban. We are a team passionate about World of Warcraft, with about 30 members, who have been on the Turtle server for almost a year. While following the rules of the Turtle server, we organize RAID activities through wishing and DKP. One team member, after nearly half a year of MC RAID activities, finally assembled the Bindings of the Windseeker on April 22rd and went to Silithus with team members to complete the mission and obtain the legendary weapon. Because of the need to complete the mission that day, team members persisted until late at night (East Asian time, early morning), and our team, due to its small size, did not smoothly kill the four Death Knight bosses in Naxxramas. This team member who obtained the legendary weapon, out of sincere gratitude for other members who persisted until late at night and to help kill the four Death Knight bosses, spontaneously purchased some potions through the auction house and sent them to members. There is no involvement in any RMT transactions here, only sincere friendship and dedication.
We sincerely hope that the Turtle server team can consider the difference between the genuine gesture of gratitude and RMT mentioned. We are a small team, and the ban of one account has a significant impact on us. Thank you turtle_in_love_head
Greetings!

If you got banned and want to contact our support team, please login and send us a message via user panel on our website:

For EU accounts https://turtle-wow.org/ .

For SEA accounts https://kook.top/jzgWqY .

We do not review ban appeals via Forum.

In addition, only those players whose accounts have been banned can appeal.

You cannot appeal for another person.

You can attach all the evidence to the appeal as well.

Thank you for your understanding!

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