Frequently asked questions Support

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Tinyfin
Posts: 54

Re: Most asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 1:12 pm

  • My screen goes black when I switch to windowed mode, how do i fix it ?
Add these lines to you WTF/Config.wtf file found in your main WoW folder:

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SET gxWindow "1"
SET gxMaximize "1"
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Most asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 1:15 pm

  • Models in game look messed up, i see black tears on the screen and i get crashes, how do i fix it?
Turn on Vertex Animation Shaders in Video settings.
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Most asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 1:16 pm

  • How do i reset my password ?
You can reset your password on the Turtle WoW website.
You will get a generated password by email, then use the following command in game to change it to a custom password.

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.account password old_password new_password new_password
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Most asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 1:20 pm

  • Where can i report a bug ?
Please report bugs on our Github Bug Tracker. There we can make sure the reports won't be lost.
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 6:57 pm

  • How do i open screenshots /TGA files ?
You can use any image editor to view the screenshots and change the format.
If you want to batch convert in 1 click you can use Convert Shorts.
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 7:28 pm

  • How do i change resolution when i have 2 monitors ?
Use CRU[Custom Resolution Utility].
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Wed Jun 23, 2021 7:49 pm

  • My fps drops when I move the mouse in game, the mouse continuously blinks, what can i do ?
Try turning off hardware cursor in video game settings.
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Mon Jul 19, 2021 8:23 pm

  • How can i ask for help in game / How do i send a ticket ?
Near your keyring, there is a red question mark, press it to send a in game ticket.If you have pf ui,and you don't have the microbar enabled, you can type /gm to open the interface. You don't need to be online for tickets to be solved. We are gonna answer by in game mail.

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Il be a paladin someday!

User avatar
Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Tue Jul 20, 2021 7:20 am

  • How can i choose which gpu the game uses?
Go to Settings > System > Display. Scroll down and click the Graphics Settings.

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Choose the aplication.

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Choose your prefered GPU.

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Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Tue Jul 20, 2021 7:35 am

  • My game is stuttering, what i can do?
Try to set the refresh rate to 64hz and run the game in windowed mode.
  • A.Go to your Main wow folder - WTF FOLDER - config.wtf and change refresh rate.

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SET gxRefresh "64"
  • B.Create a custom resolution and set the refresh rate to 64hz.
1.Custom Resolution Utility(CRU).
2.Graphic card driver settings.
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Tue Jul 20, 2021 8:08 am

  • The game crashes when i switch maps and when i'm in some zones and i get this message Critical ERROR #132 (0x85100084) Fatal Exception ACCESS_VIOLATION.
Try to:
1.Apply the 4GB patch.
2.Switch alocated addon memory from 0.
3.Check your driver updates.
Il be a paladin someday!

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Tinyfin
Posts: 54

Re: Frequently asked questions Support

Post by Tinyfin » Tue Jul 20, 2021 2:20 pm

  • I want to use WoD or Legion model packs, will it work?
No, they are no longer supported. Models will look weird and your game will randomly crash.
Il be a paladin someday!

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